Quality policy
KRZ, SL is a company dedicated to the manufacture and sale of products in the clinical Pharmacy field, in all the ranges that lead to order, organization and dispensing of drugs since they are entered into the hospital Center up until they are taken by the Patient.
Our target, therefore, is to ensure maximum safety in the way of administration, preserving at all times the traceability of diagnosis, constantly improving the quality of our services and moving ahead with the technology.
To achieve these principles, KRZ, SL understands the quality policy and the application model that arises from it, as a commitment to maintain a long-term project, respecting the law and progressing with the continuous improvement in our Organization.
Objectives:
- Annual planning of objectives and targets aimed at improving the quality of the service of our customers.
- Direct and personalized attention in order to provide the a service tailored to the needs and providing the necessary technical assistance to offer the best option to the customer.
- Direct and personal attention serviding terms and conditions of the service adapting such to the needs and providing the technical expertise required to offer the best option to the client.
- To supply quality service in a short space of time, ensuring the availability of qualified staff and the use of best techniques for the completion of the work.
- To provide services that comply with the legislation in force and other complementary.
- To identify possible risks of the Organization in order to prevent any situation that may hinder or interrupt the service.
- To identify non conformities and undertake corrective measures in order to prevent non-satisfactory services.
- A suitable working environment that encourages a commitment to quality and teamwork.
- A schedule of training in order to guarantee the best service to our customers.
- Quality requires the participation and collaboration of all, it is for this reason that the present policy is communicated and understood by all staff and is available to all interested parties of our Organization.
The COMPANY management, defines and participates in the quality policy of the company, with the commitment to keep, plan and manage the entire organization with a customer focus.
The Management
Barcelona, 25 May 2018
